Budget Trends and Highlights (2024-2026)

Budget Overview

• Total Budget: $1.5 billion for 2024-25
• Year-over-Year Change: Relatively flat compared to 2023-24
• Historical Trend:
  • 2022-23: $1.7 billion (actual)
  • 2023-24: $1.5 billion (estimated)
  • 2024-25: $1.5 billion (enacted)

Major Funding Changes

• Digital Experience Platform: $60.2 million one-time funding
• Technology Services: $17.3 million ongoing for CDT services
• Cybersecurity: $7.4 million in 2024-25, decreasing to $4.9 million ongoing
• Commercial Driver License System: $2.4 million for federal compliance updates
• Motor Voter Program: $4.5 million in 2024-25, decreasing to $200,000 ongoing

Major Projects and Initiatives

Digital Transformation Program

• Website Modernization: Serving 6+ million monthly visitors
• Virtual Field Office: Remote service capabilities
• Digital Experience Platform: Driver licensing and vehicle registration modernization
• Appointment System: Enhanced scheduling capabilities
• Self-Service Options: Expanded online services and kiosks

REAL ID Implementation

• Public Education: Enhanced awareness campaigns
• Process Streamlining: Simplified application procedures
• Field Office Efficiency: Improved processing systems
• Compliance Tracking: Federal requirement monitoring
• Staff Training: Updated procedures and protocols

Technology Infrastructure

• Cybersecurity Enhancement: System protection upgrades
• Commercial Licensing: Federal compliance updates
• Data Analytics: Enhanced reporting capabilities
• System Integration: State technology service alignment
• Digital Services: Online transaction improvements

Major Regulations and Programs

Vehicle Registration

1. Annual Registration: Processing and renewal requirements
2. Commercial Vehicle Registration: Special requirements for business vehicles
3. Temporary Permits: Short-term authorization systems
4. Special Interest Plates: Custom and specialized plate programs
5. Fleet Registration: Business fleet management services

Driver Licensing

1. Standard Licenses: Basic Class C licensing
2. Commercial Licenses: CDL testing and certification
3. REAL ID Program: Federal compliance implementation
4. Provisional Licensing: New driver programs
5. Special Endorsements: Motorcycle and other specialized licenses

Administrative Structure

Executive Leadership

1. Director's Office
2. Chief Deputy Director
3. Deputy Directors
4. Chief Information Officer
5. Chief of Operations

Major Divisions

1. Field Operations

   • Northern Region
   • Bay Area Region
   • Central Region
   • Southern Region

2. Licensing Operations

   • Driver Licensing
   • Commercial Licensing
   • Occupational Licensing

3. Registration Operations

   • Vehicle Registration
   • Commercial Registration
   • Special Registration

4. Support Services

   • Information Technology
   • Administrative Services
   • Communications

Funding Allocation Process

Revenue Sources

1. Motor Vehicle Account: Primary funding from registration and licensing fees
2. General Fund: Limited support for specific programs
3. Special Funds: Dedicated program funding
4. Federal Funds: Compliance and program support

Program Funding Categories

1. Field Operations: Office and staff support
2. Technology Services: System maintenance and upgrades
3. Licensing Programs: Processing and administration
4. Registration Services: Vehicle documentation
5. Administrative Support: Management and operations

Performance Metrics

Service Delivery

1. Field Office Wait Times: Average customer wait duration
2. Online Transaction Success: Digital service completion rates
3. REAL ID Processing: Compliance documentation rates
4. Call Center Response: Customer service metrics
5. Virtual Service Usage: Remote transaction volumes

Operational Efficiency

1. Transaction Processing Time: Service delivery speed
2. System Uptime: Technology reliability
3. Error Rates: Processing accuracy
4. Customer Satisfaction: Service quality ratings
5. Cost per Transaction: Operational efficiency

Sources